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Returns Policy

Returns Policy
1. It is necessary to fill out the return form electronically (click here) for a Return Product Authorization Number (Return Authorization Number).

 

2. The purchase receipt or invoice accompanies the product.

 

3. The product and its packaging must be in perfect condition.

 

Our company will do its best to replace the product you returned to us.

 

When your return is received it will be checked by our company and after confirming the integrity of the product we will contact you by phone to process the replacement or refund.

 

The costs of returning the products are borne by the customer.

www.kaelumcandles.gr does not guarantee the safety and insurance of returned products.

The product must be returned within 15 days from the day of receipt. Proof of the date of dispatch is the courier's stamp. In addition, the product must be unused and have all the company's tags. Also, the product must be in its original packaging and in excellent condition like the original, without wear, stains or alterations.

 

No returns will be accepted unless approved by the company. You fill in the details electronically in the form for Product Return Approval Number. The retail receipt or the invoice accompanies the product. Before receiving the returned items, our company does not make a reservation/commitment of new product(s).

www.kaelumcandles.gr reserves the right to reject returns of products that are stained or have evidence of abuse, in accordance with the terms of the Returns Policy mentioned above.

Money return

In the event that you wish for a refund due to a product return, the amount will be refunded in the same way as the payment for the purchase of the product, at the latest within twenty (20) days from the date of receipt of the returned product at our company.

Withdrawal is the right according to which the consumer has 14 calendar days to return the product he bought, for any reason, even unnecessarily, and request a replacement or a refund. This deadline applies to all member states of the European Union.

Procedure for Changing Products through a Store

The change of any product purchased through www.kaelumcandles.gr can be done by visiting our store after consultation.

Changes must be made upon presentation of the product receipt and within 15 days.

Defective products

When the product has an obvious manufacturing defect, it will be replaced (depending on availability) or the money will be refunded, (after consultation with the customer) with the cost of return being borne entirely by the company www.kaelumcandles.gr.